Lifeline.com

Customer Service is below par. They said they would a send replacement unit several times but no unit ever arrived. When the new unit was finally delivered (after my request to escalate the issue,) the return pre-paid Fedex label was not accepted by Fedex. I called Philips and received two other Fedex codes, neither worked. Customer service definitely needs an upgrade.

Have not used it much. I have not been away or working in the yard. Right now I feel like it was unnecessary. Sorry I am not a good user of Lifeline. Also, when I think of the yearly cost I get upset. One of the first times I used it, put it in my purse because it was a nuisance, and it went off. You know the rest.

My Lifeline on the go button is very good and convenient. However, I am still waiting for a refund on the Home Safe system I returned when I received the on the go system. This is more than a year ago!

Problem with the bills

Several months ago my granddaughter push the lifeline button. No one responded for over 6 or *8 minutes. Why so long a wait time for a response? In the past the response was almost immediately.