Not keen on the idea
Not keen on the idea of ordering a matress I couldn’t touch first. Still, it was highly recommended so I took a chance. We’ve had it for several weeks now and it is fine in terms of feel. Can’t yet say whether it sleeps cooler than the old one—have to wait for summer. Delivery was awkward as we don’t live in a major metro area. They only delivered to our area once a week so there was a delay. It worked out for us, but might not for others.