ae52f0-3.myshopify.com

I have been waiting for the $200 credit on my order that was promised to me. Please!!!

You charged my credit card, then failed to ship anything or provide any updates for ten days. When I called for an update, I was promised a tracking number by the end of the day, which I did not get. When I canceled the order, two days later, a tracking number appeared ten hours later. The package appeared in UPS 24 hours after that. It was shipped ground, despite a promise of an upgrade to overnight shipping because of the delay.

I ordered a part on the 16th (Saturday) and the website said it would be 2-3 days shipping. Shipped notification sent to me on the 21st (4 business days). It arrived yesterday the 26th and was not the part I ordered and was confirmed at the time of purchase via email. I tried to call for support, no answer. Tried the online chat and was told to email "sales@iqelectro.com" and did. No response. I bought the part because it was the direct replacement for my system. What I got was an updated one that will require modification and I could have bought it locally for half the price. Seems like a bait and switch to me. NOT HAPPY AT ALL.

Ordered this motor days ago and it still has not shipped. This has been a terrible experience.

After promising to ship the product “today” on four different days over two weeks I gave up waiting and disputed the charge with my credit card company.