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We have a machine down, and IQElectro offered the servo drive at a reasonable cost including free overnight shipping. Following an excerpt from their quote: " . . . we can arrange fast delivery through DHL, UPS, or FedEx, which will take only 1-3 days, and it’s completely free. We understand how important speed and quality are in your industry, and . . . " Sounds good, right?! But - caveat emptor! The payment was made on a Wednesday, IQElectro has been made aware of our situation, they confirmed early delivery for Monday the following week but our package shipped that Monday UPS GROUND to be delivered Thursday or Friday. . . This is how they conduct their bussiness, and we won't consider to buy from IQElectro again.

WHERE IS MY PRODUCT????

I order last month on the 15 and today I haven't received anything yet I have an email yesterday said I will recive till next week on Thursday is over 20 days went on tour add said 3 to 4 days

Paid additional for priority shipping. Was told it would ship, then it shipped 4 days later. After 10 days the box arrived. . . empty. Customer service lies about shipping and then the company proceeds to send empty box.

I left a voice message Thursday, 9/25, and as of the writing of this review, no one has returned my call. Getting a live person on your chat took a very long time and could not really resolve my issue. Lastly, you don't even follow your own response criteria of shipping within a day if the order is received by you by 11 PM. I placed an online order on Tuesday, 9/23. This should've shipped complete Wednesday, or Thursday, at the lastest. I even told your customer service person if it doesn't ship Thursday, to cancel the order because we found a more reliable source that already shipped us the required item. I just received word that it is shipping today, Friday, 9/26. In short, not only do you people not follow your own criteria, you can't even follow directions from a client.