ae52f0-3.myshopify.com

I order and paid for a Circuit Board October 31st at 2:11pm Pac. I never got a reply email for tracking shipment, which was indicated at the bottom "Free Shipping Ground (3-4 days)" I reached out to the company on November 4th to find out that the order was being processed and then onto shipping. The office gave me a UPS shipping number. I reached out again on November 5th after seeing on the UPS shipping tracker that they were still waiting for the package? I had to call again on November 6th as the UPS shipping was still showing that they were still waiting for the package? They don't seem to know where it is. In the mean time I have a customer that has been without heat since October 30th while we wait on a Circuit Board that was paid for. . . . . . . . . . . . . .

I don’t receive my order.

Just a discount card in the box??????????????????????

Request product to be sent overnight, when I called I was told it could take a few days to ship needed to be inspected. When I cancelled, it took 4 phone calls & 4 emails to get an answer. Still waiting for official confirmation.

Ordered part for 2 day delivery a week ago, still has not shipped, customer service with Sofia extremely difficult, can’t get any answers, unfriendly, unhelpful, unpleasant, still don’t have part, it was originally mistakenly sent ground, cannot get in touch with anyone in ownership or management. Finally 8 days later got an email the part was broken, they’re refunding. Total disaster.