Hollandcooper US

Size was way to big. The sizing chart is not even close to reality.

I have had positive experiences with H&C overall; however, their AI-assisted customer service has been challenging to navigate. In my experience, the system does not readily escalate issues to a live representative, which makes resolution difficult. As a result, I have had to independently search for direct contact information to obtain assistance, leading to a time-consuming and frustrating process. There is MUCH to improve. Additionally, the return policy lacks clarity. Upon return, they H&C will withhold your freight that one has paid. International customers should be aware that $50 in shipping fees will be deducted from their reimbursement upon return.

Still waiting for a response to my four email. Have not received the item exchange for a smaller size

Scam

Great quality item, awful customer service and operational process for refunds. They sent me the wrong size and dealing with the customer service department has been a nightmare. The lack of urgency responding to their clients is unacceptable. I returned this item a month ago and I am still waiting for them to refund my money. Just a shame because their products are high quality but their operations needs to improve.