GREATS

no stock

Website, communication, and service were all excellent. Product quality was disappointing. Low quality materials sewn without attention to detail. Eyelets and tongue did not line up properly on the shoes. Fit is very narrow, and I have a narrow fit. Definitely not worth the price or as nice as the descriptions and pictures.

Not only are they out of stock, but the notify me button is on a non-responsive form so I can't click it and they keep harassing me with emails asking me rate things. No response to my button issue.

I missed out on limited release shoes due to the international check out system taking hours to place an order I made immediately the shoes were released. Please fix this. International customers also aren't able to use the new customer discount and have to pay both domestic and international shipping!! Plus there are some inconvenient site bugs - I was unable to place an order on mobile due to the menu not closing and therefore rendering mobile site unusable. Be great if you can improve on these things for next time!

I fully checked out and got an order confirmation and was informed later my order was cancelled 3 hours after the order was placed. I have been in contact with you as well as the IC team and no one has given me an answer to who has my money or how I am receiving my refund. A customer service rep charlie told me that Greats would send the refund on friday and IC told me they didn’t owe me a refund while Customer service rep Andrew told me on friday that IC was responsible and not Greats for giving me back my money and I made it very clear I wanted an explanation and Andrew told me he would get back to me on friday once he received info from IC and I never got an email back from andrew even after I emailed him back yesterday. Bottom line is your website had an error I bought the shoes before they sold out and was told my order was cancelled for no reason even after paying the priority shipping and purchasing the product itself. I expect an explanation as to when I am receiving my money as soon as possible and from who because we can agree this is a horrible way to do online business. It is completely unprofessional and I expect answers as to when I am getting my money back I am tired of reaching out to customer service reps who don’t solve the problem on your end and by IC