Poor customer service
I recently ordered a pair of the Rosen. Great looking shoe. I'm always a solid size 11. The first time I wore them the right foot felt a little snug. By the end of the day I couldn't wait to take them off! After emailing customer service I was told that they received other reports of the shoe running small. I was told that they would certainly stretch and given 20% discount for my next purchase.
Why would I want to buy another pair of shoes that I won't wear? Life's to short to wear uncomfortable shoes!