GREATS

I normally wear a loose size ten shoe and sneaker. The size 10 shoe I ordered and received was far too small to even get my foot into the shoe and I had to return the pair. The return apparently got stuck in Fedex terminal, I had to contact the company to request my late refund, and the refund was immediately processed. Poor sizing, good customer service.

I ordered a pair of brown Royales, received a confirmation, and the shoes never arrived. I called to inquire and was told the order was cancelled due to an IP address concern. However I was not contacted to inform me of the issue, and my money was not refunded. After I called the operator was courteous, and apologetic. My money was returned and I bought a pair of shoes from another online vendor. I really liked the shoes, but the experience needs improvement. Best of luck to you.

I ordered 2 pair of size 10 shoes. They were very different sizes. One was a bit too snug, and the other was very much too small. I lost all confidence when this shoe company gave me such inconsistent results. Terrible experience.

I made two orders in the hopes that one of them would arrive within a reasonable time since it's my friend's birthday in NY and he hasn't stopped talking about wanting these shoes. I messed up on my first order and had it rerouted as soon as I realized they wouldn't be arriving to me in time for me to take them on my trip from SFO-NYC. I contacted support who were super helpful but upon realizing that the package is actually going to have to come to SF and then reroute itself back to NYC, they still won't make it in time. I placed a new order with the correct address in the hopes that they would make it to NY and I can return one of the orders. Now I have two outstanding orders, one that's on its way to SF and one that hasn't even shipped yet. For a company that doesn't have a brick and mortar location anymore, it's tough to justify buying them as your shipping options are either: spend 1/3 of the cost of the shoes on shipping to get them in 3 days or spend $5 to get them in a week. Overall, a poor first experience which will most likely end in me returning both orders.

Hi, the customer service was great at the time, however, the response they gave me seems to be wrong. I was looking for the royale knit in blue in a size 10, was told it wouldn't be coming back sook. But just a few minutes ago I received an email that they were back in stock. This is a little irksome because I already ordered a pair in a slightly smaller size out of fear that I wouldn't be able to get the shoe at all.