GLDN SquareSpace

I understood things would take a while with Covid and hand made products but 3 weeks in I emailed them and they said there was a glitch that they just saw and they hadn't even gone in to production yet and it would be another 2-3 weeks before they were shipped. Sorry for the inconvenience was all they said so I wont be ordering from here again.

I ordered a necklace almost a month ago, emailed customer service about the order and they refunded my rush shipping and gave refunded a discount, which was great, really appreciated that. Then days later I get another email about an error in my order not going to production and it was going to be prioritized but wouldn’t ship for another two weeks...this does not seem like prioritizing my order. My mother doesn’t even want the gift anymore because it’s become such a hassle. I would not recommend this company and will probably not shop from them again. Very poor communication to paying customers.

i’m writing this because i’m a little upset. I waited over a month for my necklace to arrive which I completed understand with the covid 19 things may be backed up however I sent my necklace in to get the font changed and the length resize. it came back with the same font I didn’t like in the beginning and i’m not willing to send my necklace back in and wait another 1-2 months to get it back. this really makes me upset since I spent over 200 for a necklace and ring from you all :(

I have spent three months waiting for my order with very little help from the customer service team.

The products are very poor quality that are done with a punch. If you decided you are going to waste money on these products don’t get expedited shipping as the company waits until the last minute to ship items. The only upside is it comes with a cloth because the cheap metal tarnishes quickly.