Firepits Direct

The key handle does not fit the valve body.

BUYER BEWARE - $3k+ GFRC fire pit delivered with no internal cushioning or padding to provide necessary protection - 3 deeply chipped spots - and the best they've offered is a patch kit for us to try to repair it ourselves. If you do buy, be certain to open it at the point of delivery and fully inspect it - refuse to accept the delivery if it's not delivered undamaged. We did not have the ability to personally do so as it was delivered to and held by our builder - we missed the 5 day inspection window. Ultimately, it's our fault that we missed the fine print - at this point, we will dispose of it and buy a new fire pit from a vendor that stands behind its products.

I received a bent fire pit cover. I reached out to customer service. They responded once, then went radio silent. $1000 for a bent fire pit cover.

I ended building my own plate and mounting hardware. . . . . the igniter is completely useless and it is still a match lit. NO INSTRUCTIONS INCLUDED. . .

I have not received it yet