[CEVA] Feliway US

So far no change.

Several times I asked for a refund and I got no response. No reply, nothing. I will never buy another product from you again

Unfortunately, my experience with FELIWAY’s customer service hasn’t been great. When my original order was significantly delayed but showing as delivered, I reached out hoping they could help. Their response was essentially that I needed to take it up with the postal service myself. It didn’t feel like there was much interest in helping resolve the issue. I also contacted them about the refill design, because every bottle leaves a noticeable amount of product at the bottom that the wick can’t reach. I was told this was intentional and that the bottles are supposedly overfilled to account for it, but that still didn’t really explain why there is unusable product left behind. I asked whether someone from product design or engineering could clarify, and no one ever followed up. For a proprietary product that requires customers to keep purchasing their specific refills, I really wish the company were more responsive and more interested in addressing legitimate customer concerns.

I purchased 2 feliway optimum diffusers. There has been no improvement or change. It has not worked for us.

It didn't seem to help at all