ergobaby.eu (new)

I couldn't buy through the web (was buying from Spain), so I had to write to costumer service. It took more than a day to get a response and didn't get a solution quickly, actually I almost didn't buy the product that I wanted because it was frustrating and time consuming. It took more than a week to buy an online product, which is ironic as normally it should not take more than 15 minutes to buy something online.

I asked about the warranty, since Ergobaby advertises a 10-year warranty, and the answer I got was that there are no known problems with the carrier. So, doesn't it make sense that my carrier is defective if it breaks in the wash, even though I followed all the washing instructions? Truly unsatisfactory. I won't buy another Ergobaby.

I cannot purchase the item needed for my school, since your company does not support payment via Electronic invoice.

No solution for a broken product

I have send a request about a missing item on our B2B and received ( in a relatively long time, two completely contradictory answers, one week after my question, I still don't know if the article is still in collection or not.