ergobaby.eu (new)

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I bought the metro+ ànd the product is fine. However i bought it only a year ago and the adaptators are discontinued - i guess to encourage to buy the new metro 3 product. However now I'm stuck ! it prevents me to create a travel system without the adaptator. I dont recommend buying from them for that reason.

My order didn’t arrive for 2 weeks. Only after multiple follow ups, it was resolved. Your team said that they didn’t receive payment but later apologised for the mistake. Not a good experience for a customer and a new mother

Waited a week then followed up to be told there was an error and item was out of stock and I would receive a refund (no support around suggested in stock alternative colours). Found and brought in different colour and requested expedited delivery given error / delays but told warehouse is closed until 5/1.

Takes 2 weeks to sort issue under warranty. If a part is faulty and needs replacing you should deliver it via special courier so families are not left without a buggy and no means of transportation. Inconsiderate and disappointing