eprintfast

The cutting was not fair , lot of my card is cut to high

A rush business card order was placed for two-day delivery. After first checking eprrintfast's website for processing time (that I could not find) I opted for two-day air shipping to ensure delivery. The delivery did not arrive as planned, and the order was incorrect (wrong font colors). I was later told in email the order was processed too late to meet the delivery requirements, though I was not shown the specifics in writing on eprintfast's website. They did re-run my business card order at no-cost, but the reprint did not match the original proof. I was then informed that color match is not guaranteed (I was directed to the disclaimer after requesting to review it) and provided a list of new color codes as recommendations. I would have expected this information before the reprint. eprintfast did provide a credit for a third run if I opt to pursue it. While Customer Service personnel were polite, all communication is only done through email or eprintfast's online form. When I called the company to speak with a CSR, the individual who answered the phone indicated that all CS issues must be managed via eprintfast's online form or via email and she would not answer my questions. She was not rude, but firm. Because the individual I was working with via email was very courteous and did her best to be responsive, I've given eprintfast two stars, though my order was not fulfilled to my expectations.

The site did not work to order my cards. Finally after numerous tries with different browsers, a call to support, clearing the cache of all my browsers, I tried turning off the virus protection and finally was able to complete my order. It took longer than I expected to complete my order, and I have not yet actually received my cards.

Hello - my client contacted me today about order #500059631 and was unhappy with the product. She approved the pdf and I reviewed the proof you sent me but the product was print much darker than it appeared on my screen. The photos of my clients is much too dark. Is there a way we can ensure this does not happen again? Thank you for your help with this.

The cost of printing business cards with eprintfast is relatively cheaper than some of the other options available in and around Toronto. And they do have a very fast turnaround for urgent projects. Having printed the same design with two companies, the colors on the ones I printed with eprintfast are bit more washed out and darker overall. And what's even more irritating to me is the fact that the back was printed in the inverse direction than the front. When I submitted my files, they were both oriented in the same direction, so I don't know how that could have happened, but now I have a lot of cheap business cards that don't look the way I want. For my purposes it would have been better to pay the extra to print elsewhere.