Need for better communication when experiencing delays
My print job has taken twice as long as estimated with no updates to let me know the change in timeline. It is a time-sensitive print job and I would have gone elsewhere if this was the projected timeline.
I ordered 1 month previous and did not experience the same delay.
They need a better system that helps clients know how far in the manufacturing process they are and send out communication once the shipping company has the items in their system (currently 22 hours since I was told it is being delivered and UPS still does not have the package) so that we can have better information.