dowcopowersports.com/

The customer service seemed exceptional, but the ball was dropped when I never received notice of shipment of my replacement cover as the site promised would happen. And, when I emailed concerning where my replacement cover was, I never received a response. Well to me, both the covers and CS are unreliable, but as long as I keep getting replacement covers every three years I should probably count my blessings.

3rd replacement in 2 years. Can't take Florida sun. After sending in sample , not a word for 3 weeks. Called and left message twice, no reply. Tried several times to get a person on the phone. Finally did, cover had been sent 2 days prior. Cover arrived in 2 more days. I guess I get to do this again in 6 months. But at least the warranty has been honored each time.

The only flaw is my order was hung up in their system. Not until I contacted them did it get released. They did expedite the delivery which was great customer service.

Box arrived all taped up looked like it went through a meat grinder

From the time I sent my bags to them the process took about 3 weeks. it was impossible to get a hold of a live person from Dowco, but after much searching on their website I sent them a message thru the "contact us" link on their website, then after several days I received an email from them. once I had an email address and person to communicate with things were better. They kept sending me a link to check tracking and progress on my order, but I could not open it due to some error that kept coming up saying the site was not secure.