displayoverstock.com

I know that you have a proof-approval process for a reason... I get it, you can't be held responsible for every typo if a customer signs off on it. However, in the file I provided, the spelling was correct. In the proof provided, it was wrong. I specifically paid the extra money to have one of your designers professionalize my design, and then they misspell a key word. We had to use the banner as-is at a trade show, and it was embarrassing. I'm incredibly disappointed.

This is the second time we've used Display Overstock for our trade show needs...a 10x10 backdrop early Spring of 2019 and now a 10x20 backdrop (Fall of 2019). We had a really good experience the first time around which led us to come back for our second banner. Unfortunately, our experience with the DO graphics contact was extremely challenging on this second banner. There were changes made to our graphics file that were confusing to both me and my art director. We went 3 rounds before we were satisfied with the proof results. A very stressful and time-consuming process. All items were delivered very quickly (within a week). So we were very pleased with that aspect of the project. When we went to assemble the banner, we found the instructions did not cover the number of pieces that come with a 10x20 banner. So it took longer than necessary to figure out which piece went where. Finally, the banner's photo images were pretty blurry. Much more than the 3rd round proofs would indicate. This is really disappointing as the whole reason we went with this banner presentation was to showcase our delicious-looking food items. As a result of the above, I don't know that we will return the next time we need a backdrop.

Sent incomplete materials

Not the experience we have had in the past.

Terrible.