D.com US

Hi, I ordered a speaker (order number: 400025946) on 4/1/2023 for an event on 4/10/2023. I paid for express delivery and was given the delivery estimation of 4/6/2023. However, the speaker was not shipped until 4/6/2023, and delivery date estimation is pushed to 4/10/2023 instead. That said, I will not able to use the speaker as intended. It’s a huge disappointment that Devialet didn’t honor the shipping schedule, especially given that I paid extra for the express delivery. Can you please help resolving this? Thanks, Tung

Didn't get back to me when I needed help or left me with not a question answered

I’m a long-time customer and recently experienced a serious issue with your customer service regarding the Phantom rubber kit. I ordered an all-black set, but received mixed colors (5 pieces instead of 6), and there’s no clear product description on your official website. After several exchanges with your support agent (Fidèle), I kept receiving contradictory and inconsistent answers, which is surprising for a brand known for precision and design excellence. I invite you to review this case carefully, as there seems to be a lack of transparency in your product information. I simply wish to receive the complete black kit I originally ordered. Thank you for your attention — I hope to receive a proper response that reflects your brand’s reputation.

Is incredible that the order took so long. The reason no room in the airplane. Seriously? I love the brand but the shipping is terrible.

I was promised a carry case as a bonus. It was not in the box…