Awesome Product, Poor Customer Service
The quality of this luggage resembles any of the high end brands such as Tumi, Rimowa, etc, without the markup. Very satisfied with the purchase quality outcome. On the other hand, I was sent the wrong piece of luggage. Due to long email communication reply returns, in addition to not having a customer service phone number for quicker response time, it took over two weeks to clear up the order. It interfered with my trip and I was unable to use one piece of my luggage for my move.