dbjourney UK (Shopify)

Order got lost in the system and it took over a week to get a response from the customer care team. Service was excellent after that

Its a good bag and i love it! But one of my zip pers broke out of the blue.

Most of the great products I want to purchase are unavailable. The Ramverk luggage collection

Unfortunately, we were not satisfied with the purchased product, as the suitcase arrived with a stain and discoloration. However, we traveled the next day, so it was not possible to return the product.

Sure, it’s easy to send the email, but the back-and-forth of getting questions answered in a timely matter and actually answering the questions I’ve asked was quite lengthy and difficult. Maybe there could be a better way to communicate with your customers more effectively.