dbjourney EU (Shopify)

I could not justify keeping the item. Just not the right one for me.

The product looks great, and feels great. But not all aspects of the products are like represented in the product pictures. An while it is a solid backpack the price is still to high for what you get in the end. Consider well.

As a big fan of db products (purchased over 10 different bags for personal use), products always meet and even exceed expectations. Bags are functional, well developed and very convenient to use. However latest updates on db webpage have made purchasing process frustrating. 1. Problems with signing in as valid db black member, who has done previously several orders. Last time webpage did not recognize user and after finally signing up as new member with same e-mail address, webpage found my order history and db black member status. 2. Webpage keeps asking locations several times, but keeps changing currency, depending on sub-menu or products. It is very difficult to find place changing from Norway back to EU (Estonia) page. 3. In last order (3 bags in one order) only 2 arrived without any notice, that something is out of stock or missing. Only after contacting customer support, they found out, that one product was out of stock and therefore not shipped out. Promised refund has not arrived in 2 weeks time after the answer from customer support. Overall despite cool and functional products, unnecessary hassle on webpage and with order handling has significantly lowered my wish to complement my daily and travel collection of db products. I truly hope that these step backs are temporary and will be solved at first chance.

I return it and still havent even heard from the warehouse. I dont know if they will return my money, if they received it…. Nothing

I’m a bit disappointed to be honest. I bought the surf coffin about 6 months ago , used it for the first time and one of the two zippers broke. It was under warranty so I got a brand new one, which was really kind. Unfortunately it’s a new updated version, where they heavily tried to save some production costs. The padding is half as thick. Instead of three quality straps to secure the boards, just two cheap ones. Instead of 4 wax protection layers just two. No pockets for shirts or towels anymore on the nose or tail. No internal padding anymore along to zipper to protect the boards from the zipper. Sorry to say that, but I wouldn’t recommend the new version.