dankstop.com

All my order status says is that it's going to be late. Its been in New York or New Jersey this whole time. I understand delays happen but it seems that it hasn't even left the facility yet.

NEVER RECIEVED MY ORDER! WAS TOLD 2 MONTHS LATER ITEM WAS OUT OF STOCK AND DUE TO THE PANDEMIC. (THIS WAS A GIFT FOR MY SON'S BIRTHDAY )I WAS PROMISED NUMEROUS TIMES WE WOULD RECIEVE OUR DR.DABBER SWITCH AS SOON AS POSSIBLE ! WE STAYED IN DIRECT CONTACT WITH THEM, CHECKING IN EVERY FEW WEEKS. AS ALWAYS WE WERE REASSURED WE WOULD RECIEVE OUR ORDER. A DOMELESS ENAIL WAS SENT OUT TO HELP WITH THE WAITING PERIOD. THIS WAS GREAT AND SHOWED THEY ARE TRYING AND WE TRUSTED THEM.. FINALLY THE SWITCH WAS BACK IN STOCK AND WE RECIEVED AN EMAIL THAT THEY ARE READY !! IMMEDIATELY WE STARTED CHECKING THE MAIL, NOTHING EVER ARRIVED. CONTACTING DANKSTOP FOR HELP AND WAS TOLD THEY OWE US NOTHING. NOW THIS WAS A COMPLETE SHOCK.. AFTER ALL THIS TIME WAITING AND NOTHING. WE HAD BEEN PURCHASING FROM THEM FOR YEARS ! WHY WOULD THEY DO THIS TO US !? RECENTLY CONTACTING THEM AGAIN AFTER READING EMAILS FROM OVER 9MONTHS AGO STATING NO WORRIES AND HOW SORRY THEY ARE THIS HAS HAPPEND. NOW THEY ARE STILL REFUSING TO MAKE THIS RIGHT ! SEEMS THEY HAVE NO PROBLEM LYING TO THERE CUSTOMERS, BUT DO HAVE A PROBLEM MAKING IT RIGHT! THERE ARE SO MANY OTHER PLACES THAT WILL ACTUALLY TAKE CARE OF THERE CUSTOMERS. SO BE CAREFUL. !

My label was canceled 3 days ago in New Jersey and haven't moved since it's been a week now and no updates

Im still awaiting response from customer service, and so far my 2 day express order has not even been shipped and it’s past the day I was supposed to receive it. I paid $60 in shipping to guarantee it here (instead of free shipping), and after I double checked with support that it was shipped the day it was suppose to, was assured that it was by a gentlemen named Sagar and the day it was guaranteed by I was told by the postal service that just the label was printed and there is no receipt of a pickup on their part or a drop off at a usps facility. Again, I’m still waiting on support to get back with me but I’m very dissatisfied with the customer service I’ve received and feel I am justified in that with freight costs for an item that was not delivered in the timeframe that was guaranteed

Ordered $120 product for a gift. A week after ordering I was informed that it was out of stock and I would need to wait 2-3 weeks for it to come in. When I reached out with my disappointment they sent me a list of “gifts” I could choose from. The only two on there I wanted were also “out of stock”. Item came damaged with a chipped glass bowl that is unusable. After sending pictures in and waiting two weeks from Route, their shipping insurance service, I was offered a $20 PayPal credit. Worst company I’ve ordered from in 2020. Never again will I be a customer and will inform everyone I know and my company will not use them as a wholesale vendor now.