CellaRaiders.com

Great selection, good pricing, but the handling of wine and customer service is sub par. I received the wrong wine one time, they were out of stock of a wine I ordered another time, and every time it looks like a caveman packed the order. There also isn’t much of a guarantee, I had a wine that was corked and one that was faulty. I just received 50% store credit for one of the wines.

It was a good deal to enjoy old vintage US wines. Shipping was amazingly fast. It's sorry that there was 1 Bouchonne bottle...

The last time I responded to your "New Cellar" email to place an order, the website was very, very slow (spinning circle while processing each action I took). This is not good because it is frustrating for the customer trying to place an order (because he or she wants to be the first to order, and not lose the purchase to someone else). It also wastes your customers' time. And it does not reflect well on the professionalism of your business, when other competing sites are not slow. Please accept these comments as constructive criticism, from an old management consultant who made his living giving advise to businesses. All my best, Ben. Bob Gaynor rgaynor@comast.net 224-545-2175

Order came quickly but labels were damaged or completely fell off in one instance.

Several bottles purchased here have been off/flawed. No response from customer service when alerting them as to problems with their inventory.