carnivoreclub.co

Inconsistent quality from month to month.

Although I like the meats, I also would like an option of ordering smoked salmon or similar products. Linda

I ordered a Carnivore Box last year for my dad on Father’s Day. He enjoyed it immensely, so I got him another one this year. This time they sent the wrong product (a pepperoni bouquet) and forgot to include the card I filled out, so he had to guess who sent it to him. My father mentioned how the box was a bit disappointing this year as it was al one product and kind of small. I contacted them to see if they sent the right item. They told me a website glitch sent out the bouquet instead of my ordered box. When I mentioned this was a shame as I did not get what I ordered they said they could send out the replacement box once I shipped back the first one. However, the email exchanges took several days. By this time my dad had already eaten the gift. I mentioned this to them, and they said they will pass on the information so it doesn’t happen in the future. There was no offer of a discount or credit for a future order. They produce a good product, but their customer service and basic manners are sorely lacking.

I understand that you ran out of product, but the information included in the box should match the product enclosed, especially since it was a gift.

My husband received his Classic Box in time for Father's Day - just as the kids and I had hoped. It was delicious and he loved everything in it. However, I had attempted to redeem the promo code for a free knife and did not received it in the box. When I inquired, I eventually learned that the website is not terribly user friendly and this appears to be a known bug. I was advised that next time, I should just use a computer and that would solve it. The flippant manner in which this transaction was handled was in extremely poor taste.