I liked your products until I didn't
The peanut milkshake was the only thing I could bring myself to eat during medical episodes. It got harder and harder to find in shops. When I was totally broke, I had an episode, and the shake I was relying on turned out to be rancid, with lumps. BOL wanted lots of proof of purchase, and eventually sent me a voucher for less than the value of a single shake, if I recall correctly. It wouldn't still bother me if I could get the shakes anywhere, but I can't. Years later they've gone back to my email address and asked for feedback. Liked you more before you reminded me about yourselves, guys.