OLD STORE - Beachhouse Swim

I have not received!

Horrible customer service

I tried to order 4 items, but when the BOGO coupon was applied it didn't treat the items in pairs but instead took the two lowest in the cart. I contacted customer service and they said it was how the coupon was set up and there was no way to change it. To be clear, this is NOT the standard for the industry. Best practice across retailers has become to treat items as pairs and charge half price for one, then full price for the next lowest cost, then half price for the next item in cost, then full price, and so on. Shop at Bath and Body Works and you will see what I mean. Because two of the items were clearance, this was not a very acceptable answer. And because of diminished customer service response times I didn't have time to go back and forth on this. We instead took $90 worth of suit bottoms out of the purchase and paid shipping. You lost a large portion of a sale over this, and I am unsatisfied as a customer. I am going to go to another retailer for the suit bottoms as a result. I really hope you think about your coupon policy in light of this.

Wait, wait, wait. Every time I did anything (loading home page, loading quick views, loading cart, changing chart, going to check out, anything.) If those suits did not fit me and my needs so well, I would have quit.

I haven’t received merchandise yet.