Dear Barber DTS Customer Service,
Dear Barber DTS Customer Service,
I am contacting you regarding my recent order of two Hustle Butter Deluxe creams, which I received today.
I was very disappointed to discover that both products are marked “BEST BY 09/26. ” Considering that it is already 20 August 2026, this means the products were supplied to me with only around one month remaining before their best-before date.
I do not consider this a reasonable remaining shelf life for newly purchased, full-price products, especially as I ordered two units and paid approximately €82 in total including shipping.
Had I been informed before purchasing that the products had such a short remaining shelf life, I would not have placed the order.
I would therefore like to request that both creams be replaced with products from a newer batch with a reasonable remaining shelf life. As the products supplied to me have an unexpectedly short best-before period, I also expect the replacements to be sent at no additional shipping cost to me.
I can provide photographs clearly showing the “BEST BY 09/26” markings, as well as my order details, if required.
Please let me know how you would like to proceed. I would appreciate a prompt resolution, as these products were purchased specifically for tattoo aftercare.
Kind regards,
Nikolina