awaythatday.com

Terrible service and contact, I am still awaiting my exchanged items and a response via email or instagram. Terribly disappointed for a company with a standard like this and the price of each piece.

waiting for my refund

Still waiting to hear from customer service about my return and another order that I have not received.

Honestly and truly, I want to badly to support this brand, but the two orders I've placed with them have been so disappointing. When they've said they'll ship within 2-3 working days, my initial order (which had free expedited shipping due to the amount I spent) took over a week to get to me. The second order I placed was delivered to the wrong address, and then had to be sent back to the warehouse. I was exceedingly on top of this order, and was assured it would be sent to mine directly, and quickly, as I was traveling. It took almost 3 weeks after I placed my order for the goods to get to me, and was a nightmare in between, as there was a lot of conflicting information, and then I was told my order actually couldn't be fulfilled because they "oversold" products. Then the product was magically found after making a stink. There was also a serious lapse of communication, and I had to check in over 10 times in the course of those 3 weeks, instead of someone being on top of it and reaching out to me. Instead of offering money back, they sent a sarong, which I am grateful for, but would have preferred money off for the hassle and stress this order caused, given the amount I spent, and the amount of time I wasted. And the service reflected for a brand that sells swimsuits for hundreds? Atrocious. Yes, the swimsuits are nice, but sorry to say, but take your money, time, and energy elsewhere.

No resolution to swimsuits that has not arrived. Customer service responses taking days.