aquatruwater.myshopify.com

I really regret buying the AquaTru Carafe and wish I had gone with another brand. First, the machine is extremely loud while filtering water. Beyond that, the ownership experience has been a headache. Ordering replacement filters took over a month with zero upfront notice about stock delays. To make matters worse, essential descaling plugs are not included with the unit, and buying the descaling kit is nearly impossible because it is constantly out of stock. When you raise these issues with customer service, they simply dismiss the delays and wave off your concerns. Between the noise, the endless backorders for basic maintenance parts, and the complete lack of customer care, I cannot recommend this product.

It has been my worst decision to buy the filter. Even though review requested for the descaling kit but I would like share my nightmare experience with the filter. Ever since the purchase in March 26, I am getting issues with the filter. I tried all the possible solutions suggested by the support team but of no use. I am requesting for either a refund for the entire filter or a free replacement of the RO FILTER, which I assume is the problem since the beginning, waiting for the response from the team. Also the response time is very slow.

For now, only one star… The first day I turned on the machine, I noticed a leak at the base. I turned it off, but water continued to drip very slowly for a whole day. I’ve sent several emails to customer service with photos, and I still haven’t received a response… For a €500 machine that I really believed in, I hope to hear back with a solution very soon! I can’t reach them by phone, and on WhatsApp they told me to send an email—which I’d already done.

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I spent $700 on a product that stopped working after only two or three months, even though I followed all of your care and usage instructions. Now, I do not even know how to request a refund or receive a replacement unit of acceptable quality. Please contact me as soon as possible to resolve this issue before I feel compelled to share my experience publicly on social media. I do not understand how such an expensive product could fail so quickly despite being properly maintained.