aquatru-uk.myshopify.com

As before. Poor customer service. Had to chase after replacement osmosis filters were not delivered after a month. Told they were due back in in 2-3 weeks, chased again and another logistics excuse. Offered free delivery with next order, or that they could send their lesser (cheaper) product to replace the reverse osmosis product bundle ordered. Suggested they should really be sending this for free to allow us to use our filter while we continued to wait for what we had ordered. Offered free delivery with next offer. Disgusted after waiting already 6-7 weeks and still further excuses. Products eventually turned up after 3? months. Customer services even suggested we could continue to use the existing 'expired' filters, inspite of the red replacement lights being on, when research shows this is more dangerous for the health than just drinking regular tap water. Really disappointed in this company. When investing in such technology to improve health this is really not the answer or customer service one expects.

The worst service ever, with the worst customer service and shipping service.

Pooo pooo

I would never go back to this company ever again, what aquatrue machine broke when it was just a year old and customer service totally wasting my time and efforts trying to resolve the issues I had with it.

I am still waiting for my refund to be processed.