aquatru-uk.myshopify.com

I must admit I am quite disappointed with Aquatru and the filter system. The filters ran out much earlier than expected (less than 5 months vs the advertised 1 year on the VOC) meaning a significant increase in the originally communicated cost of water filtration using this product. The use on the filters was below average so advertising that the VOC filter lasts 1 year is a gross exaggeration and I’ve communicated that this should be changed. In addition the filters are not recyclable, which is also quite disappointing as someone who is conscious of our impact on the environment. Initially I was happy with my purchase of the carafe but this has significantly impacted my satisfaction and willingness to recommend Aquatru products in future.

So far it was very good. But when I replaced the new filter the quality of water is the same as tab water. Aquatru said they are not going to replace the cartridge. So all my investment into their machine + filters is lost now. It stands on my desk and I am not using it. And it was very good before filter change. I was very happy. Now it's useless. I am not going to buy another filter. Better tell the story to everyone else so they think twice before buying.

Nonr

I regret purchasing the AquaTru Carafe. Within just a few weeks, the water developed a bitter taste and I needed a replacement VOC filter. After approximately 3 months, the machine became extremely slow, started making unusual noises, and both the filter and descaling warning lights appeared. I was then told this was due to my local water hardness, meaning much more frequent descaling and potentially much higher maintenance costs than I ever expected when buying a premium water purifier. I also found customer support very disappointing. Despite explaining all the issues and asking for a reasonable solution, I was simply advised to continue troubleshooting, and my request for a refund was refused. I wish the true maintenance requirements and ongoing costs had been made much clearer before purchase. Unfortunately, based on my experience, I cannot recommend this product.

Terrible customer service and absolut false lifetime for filters, not even half way of what says on the filter in litters.