aquatru-uk.myshopify.com

Great item but pricey to keep buying

One of my better purchases. So nice to have drinkable water at the push of a button. The system arrived not long after ordering. I was surprised it came so quickly and everything included. Easy to use and set up with super b results. I couldn’t find much to compare with this unit for countertop filtration an I’m glad now that I couldn’t. I would recommend this unit all day long

Customer service don't reply.

I must admit I am quite disappointed with Aquatru and the filter system. The filters ran out much earlier than expected (less than 5 months vs the advertised 1 year on the VOC) meaning a significant increase in the originally communicated cost of water filtration using this product. The use on the filters was below average so advertising that the VOC filter lasts 1 year is a gross exaggeration and I’ve communicated that this should be changed. In addition the filters are not recyclable, which is also quite disappointing as someone who is conscious of our impact on the environment. Initially I was happy with my purchase of the carafe but this has significantly impacted my satisfaction and willingness to recommend Aquatru products in future.

So far it was very good. But when I replaced the new filter the quality of water is the same as tab water. Aquatru said they are not going to replace the cartridge. So all my investment into their machine + filters is lost now. It stands on my desk and I am not using it. And it was very good before filter change. I was very happy. Now it's useless. I am not going to buy another filter. Better tell the story to everyone else so they think twice before buying.