aquatru-uk.myshopify.com

Poor

Initial setup was straightforward, although the protective stickers that should have been attached to the filter compartments were instead stuck to the side of the machine. I completed the recommended four flushing cycles shown in AquaTru’s tutorial video, but the water had a strong fishy taste. I eventually had to complete 12 cycles in total before the taste disappeared. I contacted AquaTru for support, but it took around a week to receive a response. In my opinion, the AquaTru Classic is overpriced for what it is. There is very little functionality beyond filtering the water, and the amount of wastewater produced is also quite high. Overall, I would not recommend it based on my experience with the customer support, the condition in which the machine arrived, and its limited functionality. I think it would be better priced at around £300.

Bad experience. Basically shouldn’t have bought it. Stopped working after two months. Company said we need to descale it once a month. But the descaling product is not available. And we didn’t sign up for the added expense. See their response (Just for record, living in Chelsea central london. ) Thank you for getting in touch, and for the clear detail you have provided about your situation. When both the “Empty & Refill” and “Purifying” lights are illuminated simultaneously and the filtration process stops, this indicates a Maintenance alert. It is important to follow this warning, as it helps prevent clogging of the filters and blockage of the pump. Ignoring this signal may eventually lead to further performance issues with the unit. We checked the water hardness in your area and it's 14. 5°dH or 259 ppm. We mention in our user manual that it is recommended not to use AquaTru if your tap water hardness exceeds 171 mg/L, which is approximately 9. 5°dH (degrees of hardness) or 171 ppm. However, if your tap water is harder, you can still use AquaTru effectively by performing our descaling procedure with our descaling kit on a monthly basis. This will help prolong the lifespan of both your filters and the device, ensuring you get the best performance from your AquaTru. If your tap water is significantly harder, it may also be beneficial to use a water softener before filtering the water with AquaTru. This additional step helps prevent excessive limescale buildup and optimizes the performance of your system. Given the hardness of your tap water, you might need to replace your filters, especially the RO filter, more frequently due to limescale buildup. The good news is that the RO filter prevented all the contaminants in your tap water from entering your body. Normally, we would recommend descaling the device to resolve this issue and restore your AquaTru to optimal functioning. This can easily be done using our AquaTru Carafe Descaling Kit. Unfortunately, the descaling kit is currently out of stock due to raw material delivery delays and is expected to remain unavailable until the end of July. In the meantime, we recommend trying the following steps: Please check the pins on the back of the unit where the tap tank sits. Press them down gently and make sure they move smoothly, go down when pressed, and spring back up when released. We also recommend starting and stopping the pump a few times: Place the full tap tank onto the base. Let the unit purify for a few seconds. Then remove the glass carafe. Repeat this process approximately 3 to 4 times. This can sometimes help loosen minor blockages or air buildup in the system. If you still experience the same issue after trying these steps, we would recommend waiting until the descaling kit becomes available again, as a full descaling procedure will most likely be necessary. We apologise for the inconvenience and appreciate your patience. If you have any further questions or require additional assistance, please don't hesitate to contact us again. We would be happy to help. Best Regards/ Mit freundlichen Grussen/ Cordialement/ Met vriendelijke groet, AQT logo (3). jpeg Eia Santillan Team AquaTru UK

Terrible service

Terrible item, terrible customer service. Would not recommend at all.