aquatru-uk.myshopify.com

I ordered carrafe by mistake and I needed help with the returns process and refund.

And it took an extra few weeks to come other than that brilliant

Downside was I messaged customer service and no reply when I chased delivery!

Buying the item was confusing. I tried to get an additional discount by completing an online survey. That appears to have been in the eu site and I didn’t appear to be able to use it in the uk site. Annoying. I tried several times slightly differently to achieve the extra discount to no avail. However, the delay meant I got a better overall discount as prices apparently changed for the Black Friday itself.

The order and delivery went smoothly. I'm not sure the product information on your website is totally honest, You describe the water filter as a sustainable method of filtration, when the machine has the highest wastage of water I have come across.