altestore.com

I would have given 5 stars, after working with Kim to design my racking. I ordered the racking, but days later my order was cancelled by the shipping department because my shipping address did not match my billing address. I talked to the shipping department and they accused my of attempting fraud. This is not how how online fraudsters work. Kim and the rest of the sales staff came to my rescue to override the shipping department.

Good product, reasonable price. What else can I say.

Sales Representatives are good

Product failure resolution was unnecessarily lengthy and complicated. Costly for my solar contractor as well as myself.

Sales were good, but product warranty was a disaster.