altestore.com

Shipping was fast but there was no choice in delivery and UPS is one of the worst for tacking on extra fees. I had to pay 30% extra to receive the package due to exorbitant brokerage fee.

terrible at getting back to customer when there is a problem. Will not do business with them again

We received 8 end caps for XR-1000 rails not 100. I just opened the package yesterday to realize this mistake.

altE needs better leverage with their vendors to get technical support. I requested help and I have received none.

I’ve purchased nearly $14K in products from Alt-E. Your own CS rep admitted that you “dropped the ball” on the battery failure/return and you won’t expedite the replacement battery? That’s NOT good customer service at all. That’s just bad customer service selling bad quality batteries. I could instead be writing a glowing review about how you made a mistake and then expedited the battery to me right away, but no, I’m not happy with Alt-E. In fact, I’m flat out miserable because the Kilovault battery that you sold to me, died and I haven’t had water at my house over Easter and for most of a week now.