www.ca.heys.com

Three stars because this carry-on arrived dented, but five stars to Heys for the way they handled the issue and for providing a full refund.

shipping was fine

Forgot my father's gift and after complaint they delivered two weeks after. Product it self is so so, nothing special about it.

Arrived quickly, Luggage broke after first use

We purchased 2 pieces of luggage - the large Earth Tones and the Airlite 21" just prior to leaving for vacation abroad. Upon receiving the Airlite, we were unable to program the lock, noticing that the lock on the 2 pieces was different. Since we were leaving on vacation within hours of receiving the luggage, we were unable to return it within their 14 day window, and Heys would not consider it for return as it was outside the return period. Calls and emails with customer service were frustrating, implying this was due to user error, and directing us to a YouTube video, which turns out, is for a different TSA lock altogether. The communication with Heys was inconsistent, initially acknowledging the locks were different, then in emails saying they were the same. After sending us a replacement lock without success, the piece had to be sent for inspection, all to return it to us with a video demonstrating the instructions - which is not the same video posted on the web. We were very intentional in selecting Heys to purchase our luggage, since they were a local company promoting excellent warranty and customer service; to say this was a frustrating and disappointing customer service experience is an understatement!