dukeanddexter.com/

Ordered my first (and probably only) pair. Shipping was quick and well packaged (5*). Shoes are a bit narrow and short (based on other shoes I have purchased elsewhere). Rather than take a chance on a return/exchange for another size, I opted to just return the shoes. Filled out an online return form (5 days ago) and got a message that someone would contact me with return return details - - “crickets”. Never have heard a word. (1*). Good quality shoes (if they fit), but customer service is amiss.

Fit is wrong. Did not know had rubber soles. Would like to return.

Purchased two pairs of loafers; using the sizer, the system suggested a UK10 - the shoes were way too big. When I attempted to return them, it cost more to ship them than what I paid for the shoes. Would not recommend.

Terrible customer service waiting over 2 weeks to get my shoes that were already paid for.The service dept doesn’t seem to response to multiple request of where are my shoes

85€ of delivery fees is almost half the price of the shoes. It's a shame it is not clearly written at purchase