dukeanddexter.com/

I ordered the incorrect size and within 2 minutes had emailed about correcting the mistake. I never heard back and now weeks later the shoes are on their way to me. In the wrong size. Now I will have to go through the process of returning the shoes I splurged on because no one from the team responded to my original email or the 2nd one I sent 2 weeks later. It would have been such an easy fix.

The return policy is extremely bad. No proper response from ur team

Hi, i am trying to return some shoes . I did receive an email from Alana but the CLICK HERE didn’t work. I have sent 5 emails and a message via instagram for help. PLEASE SEND ME A RETURN LABEL!!

I returned these on the 6th January. No refund and have contacted them twice with proof of postage and have had radio silence.

Sadly I’m unable to review Ma Cherie loafers ordered on 5th January as I’ve not received them yet ! After several emails I received a message from D&D on the 18th Jan advising of communication problems but nothing since - would just like to receive the loafers & hope they fit, as the return process sounds painful. D & Dexter should provide a phone number.