I'm not very good with
I'm not very good with ordering things using technology. I don't know that collect from the warehouse was the same as Click and Collect. For me that could have been made clearer.
On arrival at the warehouse , while there was a sign on the front of the building ,there was no clear guidance as to where to go to collect. It took a bit of looking around the ground floor, before I saw the very small Reception sign, on the door at the top of the metal steps. A lager directional signs at ground level , pointing up the steps would have made it much quick to pick up my order.
It might be that the Click and Collect is a new system, so I hope my observations are of use
The staff I did speak to were both polite and efficient. Love the multi coloured "Packing Peanuts" . Great that they are biodegradable .