www.lavajoy.com

Never received items ordered

I just realized that this website is a scam. I ordered a DOXY over a month ago and received a defective unit. I sent Customer Service a video. THE REPRESENTATIVE HELPING ME TOLD ME THAT I NEED TO JUST THROW THE DEFECTIVE UNIT AWAY AND THEY WILL SHIP ME A REPLACEMENT. OVER A MONTH LATER I RECEIVED A REPLACEMENT THAT IS ALSO DEFECTIVE. I NOTIFY CUSTOMER SERVICE AND THEY TELL ME I HAVE TO GO THROUGH THE MANUFACTURE WARRANTY TO GET A REPLACEMENT. ALL THIS WHEN I HAVEN’T EVEN USE THE PRODUCT AS THEY BOTH ARRIVED DEFECTIVE. THEN THEY SAY THAT THEY WANT BOTH ITEMS RETURNED WITH FULL PACKAGING WHEN THEY TOLD ME TO THROW THE FIRST DEFECTIVE SHIPMENT, AWAY. ALL I AM ASKING FOR IS A REIMBURSEMENT AND I WILL HAPPILY SHIP THE SECOND UNIT I STILL HAVE POSSESSION OF, BACK. I HAVE NEVER EXPERIENCED CUSTOMER SERVICE SO HORRIBLE AND I WILL BE NOTIFYING MY CREDIT CARD COMPANY UNLESS I RECEIVE A FULL REIMBURSEMENT ASAP.

Not good description on product

Not good

Your customer support is awful. Shipping is ridiculous and then still have nothing to show for it. But thanks for asking a week after it was due to arrive.