upcart.com

The cart sent to me was defective; I dislocated my thumb and hurt my shoulder trying to trigger the yellow button that extends its handles. The one they say is a safety feature, but I think it is more of a product defect only being passed as a safety feature; you can check out other independent reviews online. I have shared images below to show how that defect made the handles stuck with one side locked higher that the other side; and won't budge even when we started to use pliers just to push the darn yellow button to make the handles move. Anyway, the worst part... their customer service was not too transparent. They were pushing for a used/demo unit from their showroom, as a replacement because according to them they do not have any new stock and they do not know when they will have one. But just 3 days later, their website shows NEW stock available. How can they not know that new stocks are coming in??! It did not just appear from nowhere? Their supplier or manufacturer would have given them a shipment tracking number for those new stock way before since it just appeared that they have new ones all of a sudden. NOW for the worst part... I have been following up on the tracking number of the promised shipped replacement (the demo one they pushed for me to accept since I trusted them that there wer no new stock available in a long uncertain time); but all of a sudden their customer service rep Sam, stopped communicating. BUT It was a blessing in disguise because if I have stopped trying to follow up to get their attention, I would not have discovered that they have new stocks of the Upcart Lift available broadcasted in their website; UNBELIEVABLE right!? So Sam of customer service lied about new stocks and lied about really sending a replacement since they can't even provide a shipment tracking number. As of now I am still awaiting their reply... and that is really disappointing.

Have never been able to use it since I cannot find a video online that shows me HOW to get the handle to stabalize. All videos on YouTube, etc., are taken from the side which does no good to show HOW you have to connect it from the rear. It sits in my closet waiting for a garage sale when the virus clears. Waste of my money, unfortunately.

I thought this was going to be the answer to my prayers when I saw the videos of the things people were caring up the stairs. I was not on any stairs. I went to the store for my normal shopping trip,ok going empty of course. On my return I had to stop several times to adjust the bag. It came up the stairs just like in the video. The problem is after I unloaded the cart and went to store it one of the wheels came off along with the screws. You know thats too much money to pay for something and it falls apart like it did.

I have sent three complants, never heard back. I want to return this, it is not what I thought it would be. Very poor quality. Almost killed me! Please return my money! Take this thing back!

it is s super loud while using it go upstairs, the whole building can hear it , you should really add a rubber or something to reduce the noise, i feel shame while using it because all my neighbours know that i was coming home with my groceries, Gosh!