Customer Service 10/10
I had a chain that broke about 4 years after my original purchase. I reached out to customer service about their lifetime warranty. They helped me with a super easy and relatively quick process of getting a replacement chain! My only con would be that I had to pay for return shipping, but
I guess thatβs a small price to pay for replacing a chain that inflation has driven to cost 3x what it did when I bought it.