the-m-jewelers.myshopify.com

Worst customer service ever

I never received my order

It broke as soon as I put it on

Customer Service at all levels is sophomoric

My package took a long time to arrive, and when it arrived, they had given me someone else’s father in the necklace that was supposed to be a commemoration of my own father. Who just passed. Getting in contact with them to get the right necklace was a hassle. And that took another wait time that was extremely long as well. The necklace sits around my neck and when it moves, it sounds extremely cheap and it feels poorly made not only was I disappointed with the communication from this company, but the Locket necklace itself looked extremely cheap in person and the locket is a lot larger than shown in picture. I really wanted to like this company, but I feel very letdown. A big waste of $100.