jewelrybyjohan.com

Mix up with second ring sizer caused an unacceptable delay resulting in a lower rating. Good response once you were notified.

JBJ crafted a beautiful ring to my specifications in a very quick and efficient manner. I’m beyond happy with my ring. Some requests that they said would be apart of the piece seemed to have been forgotten or missed in our correspondence, however I am still very happy with the final product.

I ordered a wedding band to go with my JBJ engagement ring that my husband purchased in 2024. I communicated with customer service throughout the sizing process. After I provided my final size, an agent asked me if I had purchased an engagement ring because it wasn't showing up on my account. I sent the link to the ring that I have and explained that my husband had purchased it. I received no response. Days later, I received an email in the same support case from a different agent telling me that production was on hold for my ring because I hadn't bought a matching engagement ring. I sent all of the info again and several weeks later received my ring (which is great, I love it!). I'm just really scratching my head as to why the support agents waited so long into the process to request my engagement ring info if that was required to make the wedding band, and doubly scratching my head as to why that info was not accepted the first time I sent it.

Didn’t get what was ordered. I ordered a fossil necklace, but received a meteorite. Doesn’t look like a meteorite. Looks like a scratched piece of stainless steel.

Gift, haven’t opened it yet. Can’t give a review. I only gave three stars because you make me put in something to reply. I will adjust after I see it at Christmas.