Younits.com

Wrong part was sent that would not work with my unit. The part contained two separate part numbers on the packaging. No one was able to resolve the issue. I had to pay restocking fee for this issue.

I ordered the E12N87100 filter(s) on 12/5/19 and received on 1/30/20, which was 56 days. This was an extraordinary long time to receive an order. The order sheet also indicated that this filter was a "set", which indicated to me that there would be 2 filters in the order...this is what the MSZ-HM18NA Mitsubishi mini split fan requires. However, there was only 1 filter received with the order. The supply order sheet should have been more explicit, in what a "set" meant. Considering the shipping and handling charge was $14.92 and the filter was $20.92, totaling $35.86 for the order, I could have saved another Shipping charge of $14.92 by ordering 2 filters with this order, and, would have done so, had I known a set meant only 1 filter. Since this is what happened, I am not happy with the order, considering it took 56 days to receive it, and did not receive 2 filters, since the item was described as a "set" in your catalog. Thank you. Dennis Schroeder

I have tried twice to communicate on my order status and have had no response from Younits!

I ordered a part that indicated in stock on 12/20/18 and have yet to see it shipped. Have phoned three times and all three individuals indicated that they would check in to it and I should expect an email. I have not seen such an email. I did receive the order confirmation email so I know that the email address is correct. This survey email is the only email I have seen since. As a side note, my credit card was charged when I ordered. Thankfully, I am not in a desperate situation that I need the part!! I am still hopeful that this will work out.

although customer service attempted to help by contacting the vendor, it seems my item was delivered to the wrong person and info returned was”received” so both the vendor and company dropped the ball