American Fire Products

I have a fire glass ring which works perfectly . The product gets 5 stars . . . . . BUT . . . . I lost one of the rubber feet. I ordered a replacement . . . it arrived within a reasonable timeframe and fits great . . . replacement gets 5 stars . . . . . BUT . . . the single rubber piece was close to $6 and the shipping etc was around $19 . . . . so $25 for 1 tiny rubber foot. That pricing get 0 stars. I live in Michigan

I bought a fire pit cover that did not fit. I had to pay $59.00 to ship it back plus a restocking fee. I will not be buying anything else.

Insert is great but the company sent a corrugated flex hose that whistles like crazy. When I called they noted that because it was a high capacity unit it should be hard plumbed. If that is the case then why did they send the hose? I incurred additional costs from my plumber to come back and hard plumb it. If you are selling a high capacity unit that if feed with the 7” Water column that you state it can handle then don’t include a product that isn’t going to have it work at its optimal level

Stones look nice and are clean and warming in our gas fireplace. We use them with a gas burner from Starfire Direct, also easy to install. No more messy fireplace.

The site and follow up emails after purchase talks about discounts but does not deliver. There is a minimum purchase to receive discount whether you are buying for the first time or a repeat customer. Words like "use your discount" when there is nothing but the standard discount is misleading. Makes me feel cheated.