www.trade-angel.com

Good business to deal with, they treat all customers equally whether it be a large or small order

Service from Trade Angel was good especially with the telephone enquiries. Unfortunately I was let down on a promised delivery date by the couriers which resulted in having to refuse delivery due to too late to meet ongoing deadline. Best wishes with the future expansion.

I ordered a tin of stain and was sent the wrong product. A quick online chat and I was told a replacement would be sent out, so great customer service so far. I received an email confirmation the new product, but it took a very long time to arrive. I phoned and was told there were no appropriate sized boxes in stock, so my order was being held up. I didn't mind this, but l would have appreciated an email or a phone call to keep me informed of the reason for the delay. Product arrived two or three days later. I managed to complete the job on my front windowsill and all is good again.

Unfortunately let down by postage. Had to buy some products of someone else.

.. not OK when something is not right. Poor customer service and communications