SlumberSource.com

My father has parkinsons and dementia and unfortunately needs a bed that moves up and down to easily accommodate getting my father in and out of bed using a Hoyer Lift. Todd helped us throughout the process and was very helpful and responsive. He followed up with us multiple times over the phone which was very helpful. However, there were a couple issues we experienced along the way, some SlumberSource's fault and others not their fault. For one, they delivered the bed through TForce. One reason we chose to go through SlumberSource was due to their quick delivery. Unfortunately, through no fault of their own, TForce was delayed by a WEEK, which was really a problem since my father had just returned from rehab and we really needed the bed. The second was that they failed to mention that the Mattress gets delivered separately through Fedex, which seems like a logistical nightmare. Fortunately we have a queen size mattress so it wasn't a problem that the mattress was even more delayed, but what happens when the bed come that's a different size from the old bed and the mattress is delayed? You sleep on the bed with no mattress? The logistics need a lot of work on their end. We finally got the bed, and buyer beware, the massage function makes a LOT of noise. The craftsmanship is pretty poor where the side rails don't fit perfectly into the bed so they rattle uncontrollably. We also decided to keep our mattress since it fit perfectly, and Todd told us the mattress is custom made so we can't return it, which seems kinda ridiculous since the mattresses are chosen from a drop down. Lastly, we paid for white glove delivery and confirmed they will disassemble the old bed and move it. Tod assured me multiple times that they disassemble and I sent him pictures and even the link to the manufacture for the old bed. He said it's not a problem and they do that all the time. It took the two individuals an hour to disassemble and he had the audacity to say we pretty much owe them because they would normally not take that long to do it and would normally refuse. ??? It's not my fault it took an hour and disassembly is disassembly, don't say you do disassembly if there are caveats along with it. That's absurd to basically change the blame. Also - what instead you would just put the new bed on top of the old one? What would you have done in that instance?

.For the most part my experience in purchasing my bed was a good one. However I was expecting it to be delivered on a certain date and that date came and went without me getting my bed. I'm hoping it will now get delivered on the day they say it will be this time

You asked for my review several times so here it is. I’m paralyzed and use a wheelchair. I needed a low bed so I could get into an out of the bed by myself. When the installers were putting the bed in, I asked why it didn’t go lower and they said that they thought that was as low as it went, but they called the office to see if there was anything they could do to make the bed go lower. When they called, they were told that that was as low as the bed went, there was another bed that went lower, but that wasn’t what I got. I obviously thought I was getting the bed that went lower . The reason I went with SlumberSource was because I had heard such wonderful things about their customer service. For me that stopped right then. They knew I needed a different bed and they made it plain that I was stuck with what I had . I can get in and out of my bed with the power wheelchair that raises and lowers, but I am unable to get back into bed from my shower chair without help, which I don’t have. It’s a wonderful bed, just not for me. Decent customer service would have offered to exchange the bed, even if they had me pay the shipping. Now it appears that I will be taking bed baths for the rest of my life.

Don't get the white glove delivery it is not worth it? They sent one person to put together my bed which he could not do alone. I had to help him and he could not even read the instructions as he had never put one together before then he would not take hold of the packing. Materials with him it was up to us to discard them. I don't call this white glove.

Poorly designed hard as hell bed that is way too short and leaves much to be desired. No return policy sucks and the bed is no way worth $4,000. Total rip off. Bet you don’t give a crap either.