Unhappy with return process
I was hoping to replace my favorite pillow that I bought years ago and the pillow I got was way too firm so I had to return it. Unfortunately, they gave me free pillowcases, which they wouldn’t let me return and then charged me for with the return of my pillow so I’m out $45 from “free” pillowcases that I didn’t want and shipping and I didn’t get to replace my favorite pillow. I would’ve been so happy if they were still making my pillow!